This, the Privacy Statement of PV Crystalox Solar PLC ("PV Crystalox"), discloses the information privacy practices for PV Crystalox website ("PV Crystalox Site"). Last updated 1st March 2004.

Information collection and use

PV Crystalox collects Personally Identifiable Information ("PII") about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a member of the PV Crystalox Site in order to use certain areas and some PII is needed in order to process and fulfil requests, many areas of the PV Crystalox Site can be accessed without providing any PII.

PV Crystalox collects PII when you:

  • Register to use the technical services, software support or discussion areas
  • Log on to the technical services and software support areas or a client extranet
  • Participate in a survey, contest or sweepstake

Contact PV Crystalox

On all PV Crystalox Site pages that collect PII PV Crystalox specifically describes what information is required in order to provide you with the information, product or service you have requested. PV Crystalox is the sole owner of the information collected on this site. PV Crystalox will not sell, share or rent this information to others in ways other than as disclosed in this statement. PV Crystalox collects information from PV Crystalox Site users at several different points:


You must register to use parts of the PV Crystalox Site (eg client extranets, technical hotline, software support pages). During registration you are required to give your contact information (such as name and e-mail address). This information is used to control access to certain areas of the site.

Surveys, contests, and sweepstakes

Occasionally PV Crystalox may offer members and site visitors an opportunity to participate in a survey, contest or sweepstake. Information collected by PV Crystalox when you participate in a survey, contest or sweepstake may include your full name, e-mail address, street address and employer.

Contacting PV Crystalox

PV Crystalox collects PII such as your full name, e-mail address and contact number whenever you submit a question or suggestion, or request assistance.

Newsletters and technical articles

If you wish to subscribe to PV Crystalox newsletter or receive details of technical articles, the PV Crystalox Site asks for contact information such as name and e-mail address.

Other information collected by PV Crystalox

PV Crystalox collects certain technical information from your computer each time you request a page during a visit to the PV Crystalox Site. This information is collected from your computer's web browser and may include your IP address, operating system, web browser software (ie Netscape Navigator or Internet Explorer), and referrer website. IP addresses are not linked to PII.

Use of your information

Information collected on the PV Crystalox Site may be used to:

  • Register you to access certain parts of the site
  • Send e-mail notifications to you
  • Respond to your questions or suggestions
  • Provide you with information you request
  • Improve the quality of your visit to the PV Crystalox site


If your registration request is approved you will receive confirmation, sent to your e-mail address.

E-mail notifications

If you request information about PV Crystalox products and services, PV Crystalox may use your e-mail address to send you communications about surveys, contests or sweepstakes, promotions, special offers or other opportunities with PV Crystalox and its partners.

Responses to your questions or suggestions

PV Crystalox will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance.

Information you request

If you request PV Crystalox publications, newsletters or updates on technical papers, these will be sent to you using your e-mail or postal address.

Improving the quality of your visit to our site

PV Crystalox collects information about your computer (not your name, address, e-mail address or telephone number) for the purpose of assessing the effectiveness of the PV Crystalox Site content and traffic. This data allows PV Crystalox to improve the quality of your visit by streamlining your ability to navigate the site and developing featured programs and content that will be of interest to the PV Crystalox Site's members and visitors.


PV Crystalox will share aggregated demographic information with its partners. This is not linked to any personal information that can identify any individual person. PV Crystalox may partner with other parties to provide specific products and services. When you sign up for these products or services PV Crystalox will share names or other contact information necessary for the third party to provide these products or services. These parties are not allowed to use PII except for the purpose of providing these products and services.


The PV Crystalox Site contains links to other sites. Please be aware that PV Crystalox is not responsible for the privacy practices of such other sites. PV Crystalox encourages you to be aware of privacy practices when you leave the PV Crystalox Site and to read the privacy statements of each web site that you access that collects PII. This privacy statement applies solely to information collected by the PV Crystalox site.

Use of cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below details every cookie used by this website.

Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More information
Click here for an overview of privacy at Google

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Information specific to Google analytics cookies can be found in the next section, including tools to prevent Google analytics using cookies and tracking your site usage.

Google analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. To opt out of being tracked by Google analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

PV Crystalox’ legal obligations

PV Crystalox may be required by law to disclose information you have provided when obtaining products or services from PV Crystalox or its partners. PV Crystalox may also disclose information relating to someone who poses a threat to PV Crystalox’s interests or whose activities could bring harm to others.

Changes to the PV Crystalox’ privacy statement

PV Crystalox reserves the right to modify or amend this Privacy Statement at any time and for any reason. If PV Crystalox decides to change its privacy policy, PV Crystalox will post those changes on the PV Crystalox Site's Homepage so that users are always aware of what information is collected, how it is used and under what circumstances, if any, it may be disclosed. If at any point PV Crystalox decides to use PII in a manner other than as stated at the time of it's collection, PV Crystalox will notify users by way of an e-mail. You will have a choice as to whether or not to allow PV Crystalox to use PII in this different manner. PV Crystalox will use PII in accordance with the privacy policy under which the information was collected or as subsequently agreed with you.

If you have questions about PV Crystalox' Privacy Statement, please e-mail PV Crystalox at sales@crystalox.com.

Contacting PV Crystalox

PV Crystalox wants to ensure you have control over your online experience as a PV Crystalox Site user. When you need help, please use our support and feedback e-mail forms located on the Contact us page.

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